3D Secure OTP for HSBC Cards | Ways to bank- HSBC VN

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3D Secure - SMS OTP

New 3D Secure feature

This is a security authentication using One-Time-Password via SMS (SMS OTP) to ensure online transactions with HSBC Cards are fast, secure and efficient.

Benefits

Enhanced security for online purchase with 3D secure
Feature available on all HSBC Credit and Debit Cards, no registration or activation required

Applicable for all HSBC Debit & Credit Cards: HSBC Debit Card, HSBC Visa Platinum Debit Card, Visa Classic Credit Card, Visa Cash Back Credit Card, HSBC Live+ Credit Card, TravelOne Credit Card.

Ready to use 3D Secure?

How to use 3D Secure

To perform 3D Secure transactions:

1. Make transaction

Perform online transaction at 3D Secure merchant and enter HSBC Credit/Debit Card details (Card number, Expiry date, CVV2).

2. Receive OTP

OTP is sent via SMS to your registered phone number.

3. Enter OTP

Please enter OTP and ensure transaction reference on OTP screen is matched with SMS (Do not share OTP to anyone else).

4. Complete

The transaction is completed once OTP & Card information are input correctly.

Keep your contact information updated

OTP will be sent separately for Primary Credit Cardholders, Supplementary Cardholders and Debit Cardholders.

Please ensure that your latest mobile number is updated with HSBC to receive OTP for online purchase. In case not, you may update your contact details by:

Option 1: Submiting via Online Banking through “Secured Mailbox”, then selecting "Send us a message" & request "Change customer personal information"

Option 2: Contacting our Contact Center at:

Personal Banking customers: (84 28) 37 247 247 (the South) or (84 24) 62 707 707 (the North) Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters.
Platinum Cash Back, HSBC Live+ and TravelOne Credit Card holders (24/7): (84 28) 37 247 248
Premier customers (24/7): (84 28) 37 247 666

Option 3: Visiting the nearest HSBC Branches/Transaction Offices and submitting request.

Option 4: Downloading the latest version of HSBC Vietnam app to:

Log on > Select profile icon at the top right corner > Click on the name tag > About me > Contact detail.
Explore Update Contact Details journey by selecting Phone number or Email address to add or edit.

3D Secure feature - Frequently Asked Questions

Entering OTP in online transaction helps to protect against online fraud. It is a secure way to authenticate whether a customer who is making an online purchase is the rightful owner of HSBC Credit/ Debit card being used.

No. OTP for online payment is required only at merchant websites that support the 3D Secure (3DS) authentication protocols. Entering OTP provides extra security for online transactions.

Transaction originating with a 3D Secure merchants pass through a risk-assessment process set up by HSBC. If the authorization is considered higher risk or out of normal activity, OTP will be generated for validating the authentication.

If an online merchant is a 3DS enabled merchant, the merchant website will display the logo of 3DS card schemes such as Visa Secure or MasterCard Identity Check.

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