HSBC Online Banking | Multiple Ways to HSBC Bank

Banking at your convenience

Online Banking lets you carry out most of your everyday transactions and more - whatever the time of day. Wherever there's an internet connection, you can log on securely and get your banking done. Moreover, Online Banking will be a connection help you enjoy other products and services of HSBC including Instant transfer Napas 247, Online bill payment, Credit Card online activation, Online spend instalment… Experience full digital banking journey in the video:

Start using Online Banking

How to register for an online banking account

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Why bank online?

Here are some of the key features of our online banking service:

All your accounts in one place

See a detailed view of your balance and transactions, for all your accounts.
Switch to paperless

With online statements, you can view or download them whenever you want.
High security standard

Log on and know that your accounts and transactions are safe.
International banking

If you're a Premier customer with accounts in other countries/ territories, you can see them all side-by-side in Online Banking.
Pay your bills on the go

Paying your bills can now be more convenient through online banking, directly from your Current/ Savings Account or Credit Card.
Why bank online?

A more secure and easier way to bank online

Secure message service

We integrate message and some services you can request online. You can check messages or send us new message to request for some banking services through Secure message service.

Step 1: Log on Online Banking. In the ‘Quick links’ menu, select “Secure messages” icon.

Step 2: On the left hand side of ‘Secure message’ page, you can read the messages generated from our systems.

Step 1: Log on Online Banking. In the ‘Quick links’ menu, select “Secure messages” icon.

Step 2: In ‘Secure message’ page, click on “Send us a message”

Step 3: Select the service you want to request from drop-down list. Fill-in all required information in the message template then click on "Send“.

Do not leave mandatory fields blank, otherwise your request will not be proceeded. Click here for the list of services on secure mailbox.

Demo videos for Online banking interface

Watch the demo video below for easier navigation on the Online Banking interface

Watch this video to get to know how to view your account summary.

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Watch this video to get to know how to transfer to linked account.

Download Transcript Download Transcript to read the video transcript of transfer to linked account demo This link will open in a new window

Watch this video to get to know how to transfer to existing payee

Download Transcript to read the video transcript of how to transfer to existing payee This link will open in a new window

Watch this video to get to know how to transfer to new payee

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Never lose a bank statement

Tired of misplacing your bank statement? Or are your financial files fit to burst? Switch to online statements and you'll never have to file your bank statements again. Once you have an Online Banking account, you can quickly and securely access digital copies of your statements any time.

Digital bank statements are in the same format as hardcopies. The only thing that changes is the way you receive them. And if you ever need a paper copy of a statement, you can give us a call or visit us at your local branch to request one.

Online Banking security

Your safety is paramount to us. Our Online Banking service is protected by industry-leading security technologies, providing robust defence against unauthorised access. We offer the logon method using username and security code for your convenience.

Get started with Online Banking

New to Online Banking?

If you've never used the service, you need to register first.

Online Banking User Guide This link will open in a new window

Already registered?

If you're already registered for Online Banking, you can log on now.

Log on to use our online banking service

Frequently asked questions

You will no longer require to use your primary password to log on to HSBC Online Banking.

Old way to log on: To log on to HSBC Online Banking, you need to enter your username, primary password and your security code generated by your security device.

New way to log on: You will only need to enter your username and then your security code generated by security device.

The primary password has been removed to provide you a simpler, faster, yet just as secure Logon experience with your Security Device. Rest assured, your security and the Online Banking functionality will not be compromised at any time.

However, as we are continuously upgrading Online Banking features, you will still need to set up a new primary password while registering for HSBC Online Banking.

Press and hold the green button for 2 seconds to turn on the device.
Enter a new 6 digit PIN at your choice using the keypad. To delete your input, please press the green button.
Press the yellow button to complete the first PIN entry.
“NEW PIN CONF” will be displayed for 2 seconds, please confirm the new PIN by re-entering it.
If the PIN input is successful, “HSBC” will be displayed.

If you have registered with Online Banking and you can't log in, first double-check you entered your details correctly are able to connect to the internet. If you still can't log on, please take note of the error message and call our Contact Centre.

The full transaction narrative is collapsed by default on the new platform. On the Account History page, please click the arrow on the right of Balance to expand the transaction narrative.

See all online banking FAQs to learn more about the frequently asked questions of our online banking services

Online Banking

Banking at your convenience

Start using Online Banking

Why bank online?

Secure message service

How to check your secure mailbox

How to request banking service through Secure message

Demo videos for Online banking interface

How to check account summary

How to transfer to linked account

How to transfer to existing payee

How to transfer to new payee

Never lose a bank statement

Online Banking security

Get started with Online Banking

New to Online Banking?

Already registered?

Frequently asked questions

What are the changes to the logon process?

Why am I no longer required to log on with my primary password?

How do I set up a PIN for the first time?

I'm having trouble logging on to Personal Online Banking. What should I do?

Where can I find the full transaction details on the new version?